Telephone Sales Techniques
1 Day Training Course | £275 plus VAT
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Course Overview
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.
Course Outline
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The Professional Sales Desk
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Handling Difficult Calls
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- Understanding the job
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- Difficult or different
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- Knowing your customer groups
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- Making empathy work
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- Building your confidence
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- Objections – genuine or a sign of interest
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- Diffusing difficult situations
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The Power of the Telephone
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- Overcoming the weaknesses
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Building a Customer Base
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- Maximising the strengths
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- Keeping people-records
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- Controlling conversations
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- Being a problem solver
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- Maximising on every opportunity
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The Sales Call
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- Following up the calls
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- Building client relationships
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- Other telemarketing opportunities
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- Getting to the decision-makers
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- Questioning techniques
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- Asking for the order
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Who will benefit from the Telemarketing course?
This course will benefit all individuals who have responsibility for using the telephone to initiate contact with customers, to deal with sales or to promote business.
By the end of the course delegates will have gained the following benefits:
- Developed an appreciation of opportunist and creative sales
- Gained an understanding of using personality as an advantage
- Considered the strengths and weaknesses of the telephone
- Examined the importance of projecting the right image
- Developed confidence when quoting for business