Credit Control - Getting Paid Promptly
1 Day Training Course | £275 plus VAT
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Course Overview
Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.
Course Outline
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Taking a Fresh Look at Credit
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People pay People
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- What constitutes a debt.
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- Organisation and Preparation.
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- Terms & Conditions – Are yours effective?
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- Making an individual accountable.
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- Who owes you money? – The 80/20 rule.
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- Building a relationship before barriers are up.
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- Traditional methods of Credit Control – Are they working?
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- Communication & Influencing skills.
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- Customers at any price – Does it make sense?
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- The power of the Telephone.
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- Keeping the law on our side.
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- Empathy & Psychology.
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- Timing of on-going calls.
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Changing Attitudes
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- Establishing good practice.
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- Being positive about our product or service.
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- Gaining commitment to pay.
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- The need to stay competitive.
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- Attitude to talking ‘money’.
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- Changing customers’ attitude towards us.
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Learning from Mistakes
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- Attitude towards first contact.
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- Using credit checks properly.
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- Picking up early problem signals.
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- Keeping the momentum going.
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- The dangers of complacency.
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Who will benefit from the Credit Control course?
This course is a must for all those responsible for a healthy cash-flow.