Conflict Management
One Day Training Course / £350 plus VAT
Course Aims
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
Course Outline
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What is Conflict?
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Adverse Costs of Conflict
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- Definition
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- Low productivity
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- Recognising signs of potential conflict
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- High stress levels
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- Analysing personal agendas
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- Taking our eye off the “real” ball
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- A look at our own standpoint
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- Organisational failure
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Barriers that prevent Conflict Resolution
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Personal Coping Strategies
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- Power imbalance
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- Defence mechanisms
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- Lack of empathy and understanding
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- False friends
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- Trivialisation of consequences
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- “Head in Sand” approach
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Conflict Management and Resolution
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Maximising on “Conflict Opportunities”
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- Understanding behavioural needs
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- There can be benefits
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- Keeping emotions in check
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- Resolution bringing about necessary change
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- Management of our own behaviour
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- Promoting common denominators
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- Engaging skills
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- Creativity and Innovation
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- Channelling skills
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- The Conflict Resolution process
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Types of Conflict
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- Third party intervention
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- Interpersonal and Organisational
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- Learning from each conflict
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- Deeper loyalties
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This course will benefit all individuals with management responsibilities including those who anticipate an argument every time a specific issue is raised or who lack the skills to prevent a destructive situation continuing.
By the end of the course delegates will have gained the following benefits:
- Considered skills necessary to manage and resolve Conflict
- Developed an understanding of the barriers preventing Conflict resolution
- Appreciated the adverse costs of Conflict
- Considered how to manage their own behaviour