Assertiveness and Confidence Skills

One-day instructor course

Assertiveness and Confidence Skills Training

Our trainer will create a tailored one-day Assertiveness and Confidence course and visit your site (or teach remotely via Teams) for £745.00 plus vat – this fee allows up to 8 attendees.

Scheduled public courses are also held at classrooms at Preston, Liverpool, Manchester & London.

1 Day Public Course at Keys Training | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Course Overview

This one day Assertiveness and Confidence course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.

Assertiveness is more than just what you say – it is an attitude that helps you to behave in a way that allows you to manage your interactions with others positively. This approach allows you honestly and directly to fulfil your wants, needs and desires without hurting others or letting others hurt you.

This course will enable delegates to:

Speak up for themselves without feeling embarrassed or foolish

Boost their self-esteem and confidence

Understand the difference between Non-assertive, Assertive and Aggressive behaviour

Interact with others on a more confident professional footing

Cope with conflict when it arises to attain better solutions

Learn effective responses to commonly arising situations

Course Outline

Why Assertive Behaviour is Important

Self Assessment

Aggressive, Assertive and Non-Assertive Behaviour

Obstacles to Assertiveness

Improving Self-Esteem

Coping With Conflict

Using “I” Statements

Clarification and Body Language

Assertive Responses

Building an Assertive Outlook

FAQs for Assertiveness & Confidence Skills training

Is this assertive and confident training suitable for new staff?

Yes, this assertive and confident training is suitable for new staff. It equips new staff with the skills needed to communicate effectively in meetings and conversations, so they are able to effectively put their point across and have the ability to contribute in meetings. At Keys training we have found that this is a confidence and assertiveness is used by many organisations in order to bring out the best out of their new employees.

What is confidence and assertiveness?

Confidence and assertiveness training is the ability to communicate and put your point across in a succinct and commanding way, and have the belief that they're able to add to the discussion. This confidence and assertiveness training gives attendees the tools and knowledge they are able to apply in workplace settings, such as group meetings and one-to-one conversations, where they are able to effectively and efficiently communicate.

What are the outcomes of this confidence and assertiveness course?

In this confidence and assertiveness course, delegates will be able interact with others in a more competent and professional way, and cope with conflict when it arises to attain best solutions. We have found that many of our clients note how after the confidence and assertive training they notice a significant boost to their self-esteem and confidence in the workplace.

Who will benefit from the Assertiveness course?

Anyone who needs to master the principles and practices of effective, assertive communication.Senior/junior managers, directors, administrative and technical staff have found the following benefits from this course: